FAQ

Every order is prepared and dispatched within 1–3 business days. After that, delivery time depends on the shipping option you pick at checkout:

• Standard shipping: 10–20 business days

We work directly with our manufacturing partners instead of through middlemen and big warehouses. It takes a little longer to reach you, but it's how we keep designer-style pieces at fair prices.

Yes. Every order over $50 ships free. On smaller orders, you'll see the exact shipping cost at checkout before you pay. No surprises.

As soon as your order ships, we email you a tracking number and link. Tracking can take 2–5 days to show its first update while the parcel moves through the carrier's system. That's normal. If you haven't heard from us within 5 business days of ordering, email us and we'll check on it right away.

If you order several items, they may come from different partners and arrive on different days. You'll get a separate tracking number for each package, so nothing goes missing.

We ship throughout the United States. If you're outside the US, add items to your cart and enter your address at checkout. Available options for your country will be shown there. International orders may be subject to local import duties or taxes, which are paid by the customer.

Yes, as long as it hasn't shipped yet. Email us with your order number within 12 hours of ordering and we'll update or cancel it free of charge. Once an order has shipped, you can return it under our 30-day policy instead.

First check around your property, with neighbours and your building's mail room. Carriers sometimes mark parcels as delivered a day early. If it still hasn't turned up after 48 hours, email us and we'll open an investigation with the carrier and help you get it sorted.

You have 30 days from delivery to request a return. Items should be unused and in their original packaging with all parts included. See our full Refund Policy for details.

1. Email flowhavenstore@gmail.com with your order number and what you'd like to return.
2. We'll reply within 1–2 business days with your return address and instructions.
3. Send the item back with tracking and share the tracking number with us.

Please don't post items back without contacting us first. Returns without an approved request can't be processed.

We're sorry! Email us within 7 days of delivery with your order number and a few photos of the problem. We'll send a free replacement or a full refund, whichever you prefer, at no cost to you. In most cases you won't even need to send the item back.

Once your return is received and checked, we'll email to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

If the item is damaged, faulty or wrong, we cover everything. If you've simply changed your mind, return shipping is paid by you.

We accept Visa, Mastercard, American Express, Discover and other major cards, plus Shop Pay, Apple Pay and Google Pay where available. All prices are in US dollars.

Yes. Our store runs on Shopify, which handles payments for millions of businesses. Checkout is encrypted with SSL and your card details are processed by Shopify's PCI-compliant payment system. We never see or store your full card number.

No. The total you see at checkout, including any shipping and tax, is exactly what you pay for US orders.

Most of our LED lamps and sconces have built-in LEDs, so there's nothing extra to buy. If a product needs a separate bulb, it's stated on the product page. If you're unsure, just email us before you order.

Some wall sconces are hard-wired and should be installed by a qualified electrician. Others are plug-in or rechargeable and can be mounted with simple screws. The product description tells you which type it is.

We use photos of the actual products. Colours can look slightly different depending on your screen and lighting. Please check the size and dimensions on each product page. If anything isn't as described, our 30-day guarantee has you covered.

Dust ceramics, resin and metal pieces with a soft dry cloth. Avoid harsh cleaners and abrasive sponges. Always switch off and unplug lamps before cleaning them.