Refund policy

Returns & Refunds

We want you to love your FlowHaven pieces. If something isn't right, you have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all parts, accessories and manuals included
  • Accompanied by your order number or proof of purchase

How to Start a Return

  1. Email us at flowhavenstore@gmail.com with your order number, the item(s) you'd like to return, and the reason for the return.
  2. We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back to the address on our packaging or website; returns sent without an approved request can't be accepted.
  3. Ship the item back using a trackable shipping service and send us the tracking number.

Return Shipping

  • Changed your mind: Return shipping is paid by the customer. Original shipping charges (if any) are non-refundable.
  • Damaged, defective or incorrect item: We cover the cost, and in many cases you won't need to send the item back at all. See below.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video of the issue (and of the packaging, if it was damaged in transit). We'll make it right with a free replacement or a full refund, at no cost to you.

Items We Can't Accept for Return

  • Items that have been used, installed, mounted or assembled (for example wall lamps that have been hard-wired, or wall decals that have been applied), unless they arrived defective
  • Items returned without all original parts and packaging
  • Gift cards
  • Final-sale or clearance items, if marked as such on the product page

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need a few extra days to post it to your account.

If you haven't received your refund after 10 business days, please check with your bank first, then contact us at flowhavenstore@gmail.com

Exchanges

The fastest way to get a different item, color or size is to return the original item for a refund and place a new order.

Order Cancellations

You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't shipped yet. Once an order has shipped, it can no longer be cancelled, but it can still be returned under this policy.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, without giving a reason. Items must be returned unused, in their original condition and packaging, with proof of purchase.

Questions?

We're happy to help. Email flowhavenstore@gmail.com and we'll reply within 1–2 business days.