Shipping policy

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days, and we will notify you if there is a significant delay.

Shipping Rates & Delivery Estimates
Standard Shipping: 10–20 business days. Free on orders over $50; a flat $4.99 on orders under $50. Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package.

Customs, Duties, and Taxes
For international orders, you may be responsible for import duties, taxes, or customs fees charged by your country. These are not included in your order total and are paid by the customer.

Shipping Delays
We make every effort to deliver on time, but occasional delays can happen due to customs, extreme weather, carrier issues, or high volumes during peak seasons. We appreciate your patience.

Incorrect Shipping Information
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost because of an incorrect address provided by the customer.

Lost or Missing Packages
If your order has not arrived within the estimated delivery window, please contact us at flowhavenstore@gmail.com so we can investigate and help.