Shipping policy

**Order Processing**

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days we will notify you if there is a significant delay.

**Shipping Rates & Delivery Estimates**

Shipping charges are calculated and displayed at checkout based on your order and delivery destination.

- **CJPacket Standard:** 10–20 business days

- **CJPacket Express:** 6–12 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

**Order Tracking**

Once your order has shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your package's progress.

**Customs, Duties, and Taxes**

For international orders, you may be responsible for import duties, taxes, or customs fees imposed by your country. These charges are not included in your order total and are the responsibility of the customer.

**Shipping Delays**

While we make every effort to ensure timely delivery, occasional delays may occur due to customs processing, extreme weather, carrier issues, or high shipping volumes during peak seasons. We appreciate your patience in these situations.

**Incorrect Shipping Information**

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.

**Lost or Missing Packages**

If your order has not arrived within the estimated delivery window, please contact us at [flowhavenstore@gmail.com] so we can investigate and assist you further.